We're Here For You

Have a question about your order, your glasses, or not sure which pair is right for you? We would love to help. Most questions are answered within 6 hours.

Send Us A Message

Fill in the form below and we will get back to you as soon as possible.

We never share your information. See our Privacy Policy.

Email Us

support@hi-lense.com

We reply within 6 hours on business days.

Support Hours

Monday to Friday: 9:00 AM to 7:00 PM

Weekend: emails answered Monday

Shipping & Returns

Free shipping on every order. 60 day money back guarantee, no questions, no hassle.

Easy To Use

Your glasses work the moment you put them on. They also fit comfortably over most prescription glasses.

Payment Or Order Issue?

Please contact us before filing a dispute with your bank. We resolve most issues within 24 hours. A bank dispute can take 30 to 90 days, while we can often help you the same day. All payments are securely processed through Shopify Payments (PCI DSS Level 1).

Average response time: under 6 hours

Common Questions

Quick answers to the questions we hear most often.

How long does shipping take?
We process orders within 1 to 2 business days. The moment your order ships, you get a tracking link by email so you can follow it every step of the way.
Will they fit over my prescription glasses?
Yes. They are designed with a roomy frame that fits comfortably over most prescription glasses, so you can keep wearing your own lenses underneath.
What if they don't work for me?
You are covered by our 60 day money back guarantee. Try them on the road at night, and if they are not right for you, just reach out and we will make it right.
Can I wear them during the day?
These are made for low light and nighttime conditions, where modern LED headlight glare is at its worst. For bright daytime sun you are better off with a standard pair of sunglasses.
Do you offer a guarantee?
Every order is backed by a 60 day money back guarantee. If you are not happy, contact us within 60 days of delivery and we will sort it out for you.
How do I track my order?
As soon as your order ships, we email you a tracking link. Click it any time to see the latest status. If you cannot find the email, message us with your order number and we will resend it.
I have a payment or billing issue
Reach out to us first and we will fix it fast, usually within 24 hours. Contacting us directly is far quicker than a bank dispute, which can take 30 to 90 days to resolve.
Are my payment details safe?
Absolutely. All payments are securely processed through Shopify Payments at PCI DSS Level 1, the highest security standard in the industry. We never see or store your card details.
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